Log Home Support

Customer support is another hallmark of the Real Log Homes brand. From the day you first explore the idea of building a Real™ log home until after you move in, our Independent Representatives are by your side every step of the way, offering advice, practical skills and experienced insight. In fact, our entire team is at your disposal to make your encounter with building your log home as easy and pleasant as possible. Our more than 50 years' experience goes a long way in making your experience a rewarding one.

LOCAL INDEPENDENT REPRESENTATIVE NETWORK - Local service and support from a Real Log Homes Independent Representative makes the experience of designing and building your new home an exceptionally satisfying one. This purchase is far too important to leave to a faceless voice on the other end of an 800 phone number. With Independent Representatives located worldwide, you are sure to find one near you to guide you every step of the way--from choosing your floor plan to after you move into your Real log home.

CUSTOMIZED PLANS - Turning your ideas into reality is the heart of an Independent Representative's work. Our Independent Representatives can help you define your tastes, your needs and your ideas to create a customized home plan. Do you want to add a sunroom, shrink a bedroom? Have you cut pictures from magazines of the features you would like in your home? You can rely on your Independent Representative to help you incorporate all these elements into a home plan that is functional and attractive.

ON-SITE TECHNICAL ASSISTANCE -In addition to guiding you through the design and purchase of your log package, your Independent Representative will supply four hours of complimentary on-site technical assistance at your construction site. This assistance includes a quality assurance check that all specified package materials are present, shared instructions with the builder, a review of blueprints and the Construction Manual, and answers to any package assembly questions.

DESIGNED TO INTERNATIONAL, NATIONAL AND REGIONAL CODES - Our logs are manufactured to Log Homes Council Grading Program standards. Blueprints are developed to comply with International Residential Code standards, which speak to the structural integrity of your home and are important when it comes to obtaining financing and meeting local zoning requirements.

To learn more about all the support we can offer contact us today.